Return and Exchange Policy - Artiesta Store
Since our products at Artiesta are custom-made based on your request and go through precise manufacturing stages that take from one to two days, the following policies have been put in place to ensure the rights of both parties:
First: Canvas paintings (wall art)
As the paintings are made to order, exchanges or returns (including changing frames or borders) are not accepted except in case of a manufacturing defect in the product.
In case of a defect or manufacturing flaw:
* Contact us within 24 hours of receipt via call: 0550033690 WhatsApp: 0550033690.
* The customer can choose between (full refund) or (exchange the paintings for new products).
* Artiesta store bears all shipping costs in this case.
* We will issue an immediate return receipt, and the customer must wait for the courier to deliver the product.
Second: Antiques, accessories, and other products
The customer can request a return or exchange for this category according to the following conditions:
* Contact: Customer service must be notified within 24 hours of receiving the order.
* Condition: The product must be in its original condition, unused, and in its original packaging without any change.
* Fees: If the return or exchange request is for reasons unrelated to quality (customer preference only), the original shipping fee and return shipping fee will be deducted from the refunded amount.
* Refunds: The amount will be transferred to the customer's bank account within 3 working days after inspecting the product and confirming its safety.
Important points to ensure your request is accepted:
> * Adhere to the specified communication period (24 hours for damages and problems with the paintings).
> * Ensure the product remains in its original packaging and has not been used.
> * All returned products are inspected immediately upon arrival at the warehouse before completing the refund process.
